The Millennial Generation Research Review
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THE MILLENNIAL GENERATION RESEARCH REVIEW
Published by the U.S. Chamber of Commerce Foundation
This report provides a summary of the research done on the Millennial generation since 2009. Generational cohorts are just one way to categorize a group of people with similarities—in this case, the era in which individuals were born and when they came of age. We will use the birth years of 1980 to 1999 here to define the Millennial cohort. Sources, though, are inconsistent, with as many as 21 different birth spans referenced.
Age (in 2012)
1901 – 1924
88 – 111
1925 – 1946
66 – 87
Baby Boom Generation
1946 – 1964
48 – 65
1965 – 1979
33 – 47
1980 – 1999
13 – 32
12 and under
Like every other generation, Millennials display generalized and unique traits. Economic, political, and social background influences the culture and creates a lasting impact. Changes cannot be fully understood for some time, usually around the time the unique characteristics of the next generation become recognized. Imprints move through the life cycle of individuals, making more significant impressions on youth when they are forming their core values.
Of course, these societal events affect other generations, though they are often interpreted differently through the lens of maturity and experience. Eventually, the young adults of one generation become the elders, carrying elements of their generational influence with them and making a lasting impact on society.
If each generation has a personality, you may say that the baby boomer is the idealist, shaped by Woodstock, JFK, RFK, and MLK. Generation X is the skeptical independent, shaped by latchkeys, Watergate, and the PC. Generation Y is the connected, diverse collaborator, shaped by 9/11, texting, and the recession.
It is therefore understandable that the stereotypical ambitious boomer workaholic may be critical of one who does not share the same ethics and values. The independent Gen Xer may not appreciate the team orientation and desire for seemingly constant feedback. At the same time, the social-minded Millennial may not understand the priorities of other generations.
Millennials are likely the most studied generation to date. According to U.S. Census Bureau statistics, there are plenty of them to study, 80 million plus (the largest cohort size in history). There are data to find pretty much whatever you are looking for, as the data are varied and sometimes contradictory. In fact, Millennials are full of contradictions, which, of course, may explain the youth of any generation. Most consistent is that this generation is technically savvy, almost as if it has a digital sixth sense. A wired, connected world is all that Millennials have ever known.
They are considered optimistic, with 41% satisfied with the way things are going in the country, compared with 26% of those over 30.G1 Optimism abounds despite the many tragic events that have shaped this generation, such as 9/11, terrorist attacks, school shootings like Columbine, the 2004 Southeast Asian tsunami, and hurricane Katrina. Political, economic, and organizational influences include the 2000 election, the impeachment of a president, the recession and the fall of Enron to name a few. As kids, they were tightly scheduled and many would say overindulged by helicopter parents. They were products of NCLB, reality TV, and an “iWorld,” where Starbucks is usually just a short walk away.
For the purposes of this report, this cohort will be called Generation Y, Gen Y or with more frequency, Millennials, as they reportedly prefer. There are at least 30 other labels for this generation.
MOST DIVERSE GENERATION
Young people are more tolerant of races and groups than older generations (47% vs. 19%), with 45% agreeing with preferential treatment to improve the position of minorities. This may be attributable to the diversity of the generation itself, which recalls that of the silent generation. The shifting population is evidenced with 60% of 18 – 29 year olds classified as non-Hispanic white, versus 70% for those 30 and older. This reflects a record low of whites, with 19% Hispanic, 14% black, 4%Asian, and 3% of mixed race or other. Additionally, 11% of Millennials are born to at least one immigrant parent.G2
Millennials are considered multitaskers extraordinaire, though brain science tells us that multitasking is a myth.G3 More likely, they are apt to switching tasks quickly enough to appear to be doing them simultaneously. When it comes to heavy media multitasking, studies show greater vulnerability to interference, leading to decreased performance.G4 Some studies suggest that this generation is rewiring the brain with extensive multitasking training, evidenced by the teenager who can simultaneously play video games, watch TV, and do homework. They are retraining the brain to reduce the performance deterioration of multitasking by increasing the speed of information the brain processes. This rewiring allows multiple tasks to be processed in more rapid succession. This activity and research suggest that our brains are evolving.
Popular opinion is that Millennials are more caring, community oriented, and politically engaged than previous generations. Psychologist and Gen Y researcher Jean Twenge contradicts these assumptions. She and her colleagues find that today’s youth are more interested in extrinsic life goals and less concerned for others and civic engagement.G5 They are described as overly self-confident and self-absorbed.G6
This generation masters self-expression, with 75% creating a profile on a social networking site, 20% posting a video of themselves online, 38% with one to six tattoos, and 23% with a piercing in some place other than an earlobe.G1 There is also a trend toward personal branding, which, on its surface, appears self-promoting. Looking a bit deeper reveals a method for young people to identify their passions and determine the most expedient path forward, rather than having others set a path for them.
MORE SIGNS OF THE TIMES
Millennial’s main sources for news are television (65%) and the Internet (59%). Lagging behind are newspapers (24%) and radio (18%).G1 Different from the youth of the two previous generations, parents have considerable influence on Millennial’s political views. In one study of young American leaders, 61% listed parents as most influential, far in advance of public leaders (19%) and the media (12%).G7 Faith leaders and celebrities ranked as having minimal or least influence.
Millennials are never far away from their next text, with 80% sleeping with their cell phone next to the bed. For some, this bed is in their parents’ homes, as 13% have “boomeranged” back because of the recession after living on their own. Thirty-six percent say they depend on financial support from their families. G1
Many Millennials have grown up with parental support and encouragement and have experienced relatively comfortable lifestyles. Approximately 20% of American Millennials living in poverty have not been so privileged. G8
Nearly half of Millennials feel they may be worse off than their parents. Health trends indicate that Millennials could be the first generation in over a century to see their lifespan level off and even decline,G9 with obesity becoming epidemic. G10
WHAT’S THE SAME
For the most part, the priorities of being a good parent and having a successful marriage are most important to Millennials, similar to those held by Gen Xers at a similar stage of life. Similarly, helping others in need is as important to the youth of both generations. Differences in the order of life’s priorities are that older generations are more likely to place a higher importance on a very religious life (21% vs. 15%) and a lower importance on being successful in a high-paying career (7% vs. 15%). G1
EDUCATION SUMMARY …
Millennials have and will continue to influence education. First, as students, these digital natives have forced learning institutions to communicate and educate in new ways.
They bring a new generational personality—done of optimism, structure, team orientation, and a confidence bordering on entitlement.
Instructors are figuring out how to manage the amount of involvement and feedback these students demand.
Some institutions are adapting their space to a less formal learning environment that combines structured learning with preferred group-based practical learning.
Millennials are also entering the teaching ranks. Like their corporate peers, they prefer frequent feedback, fairness, recognition, and peer learning.
Parents of Millennials influence the environment as they continue their active involvement in their children’s educational experience.
EDUCATION ~ Key Findings
Educators are celebrating the high school graduation rate, which now stands at 72%. This is the highest level of high school completion in more than two decades.ED1 Of those graduates, 68% enrolled in college.ED2 Approximately 58% of those entering a four-year institution will receive a bachelor’s degree within six years.ED3
While education is expensive, education levels had more effect on earnings over a 40-year span than any other demographic factor.Earnings increase incrementally for those with some high school, with a high school diploma, with a bachelor’s, to those with an advanced degree. The difference in earnings over the 40 years by level of education can be in the millions of dollars.ED4 This helps Millennials with their average $25,000 student loan debt. For the first time in America, there is now more student loan debt than credit card debt. ED5
College prices are rising more rapidly than the prices of other goods and services. Despite the fact that more students and families struggle to pay for higher education, enrollments continue to increase. As students recognize that more education leads to higher earnings throughout life, they are finding ways to finance their education. Sustaining enrollment will require postsecondary institutions to find more cost-effective methods to offer high-quality education. ED6
Millennials score high on IQ tests. They also score higher on such traits as extraversion, self-esteem, self-liking, high expectations, and assertiveness. These traits are purported to often lead to narcissism and entitlement. ED7
Two-thirds of students predict they will perform in the top 20% of the population in their adult jobs. Self-esteem cannot deliver their expected success, and this mathematical impossibility leads many to experience frustration.They are showing measures of stress, anxiety, and symptoms of depression and are receiving lower scores on self-reliance. ED7
Millennials want a clearly structured academic path. They look for special treatment and ask specifically what knowledge is required for exams.ED8 College professors sense there students wanting to be entertained by the instructor.ED9 These instructors also experience Millennials challenging them on grades and the relevance of assignments.ED7
QUID PRO QUO
This generation has a transactional relationship to education, seeing higher education as a necessary and expensive consumer good. This commodity mind-set translates tuition into a college degree.ED8 The average Millennial student expects professors to be accessible and approachable and to connect lessons to real life. ED10
LOOK MOM, NO LECTERN
Millennial’s parents uniquely close (and hovering) relationship has given rise to increased staff levels in family engagement centers.ED11 Institutions are also modifying learning spaces to combine straight instruction with the applied team learning Millennials prefer. This less formal learning environment will also need to accommodate the twin trends of students increasingly feeling the need for remedial course work upon entering college, which runs as high as 40% upon admission,ED13 and a rising number of entering college students who took Advanced Placement courses in high school (now at 71%).ED12
MORE SIGNS OF THE TIMES
Notable shifts in support of same-sex marriage, affirmative action, and access to higher education for undocumented studentsED12 are just some examples of the greater tolerance of freshmen entering college campuses.
Though not all students are on campus as colleges and universities build online education, an effort they consider a critical part of their successful strategies. Virtual learning is on this rise, with 31% of all higher education students now taking at least one course online.ED14
The average age of college faculty is now around 50.ED11 Though, as Millennials enter college not just as students but also as teachers (currently, one in five Millennials become teachers), they will have a greater influence on curriculum, learning space, and the college experience.
WHERE THEY ARE GOING
Millennials are sizing up to be the most educated generation in history.ED15 Bachelor degrees conferred were predominantly in business, the social sciences and history, health sciences, and education.ED16
After commencement, 29% of top college graduates intend to seek employment in the private sector, while 17% have set their sights on the nonprofit field or teaching. Only 2% of respondents plan to work in the federal government after leaving school. Some 27% are looking at graduate school, and the rest are looking at the military and other options.ED17
The question might not be so much how Millennials have influenced entrepreneurship, but perhaps how the economy has dealt an unfortunate hand to a generation considered one of the most promising for business ownership to date. Many to most desire to start their own businesses. They have the ideas and innovative qualities of successful entrepreneurs. With more guidance, funding, and encouragement, this entrepreneurial spirit may just run free and do its part in creating more jobs and helping rescue the economy.
ENTREPENEUR ~ Key Findings
Millennials have witnessed instability in the workplace, business scandals, and their parents’ jobs being downsized after loyal years of service. These market conditions and unemployment rates, almost twice that of all workers, are leading many to become entrepreneurs.
The young entrepreneur has achieved star status—think Mark Zuckerberg of Facebook or Andrew Mason of Groupon. Small business is regarded as a driver of the U.S. economy, providing jobs for the nation’s private workforce.E1 Starting a business can look very appealing.
Though research varies, half to two-thirds of Millennials are interested in entrepreneurship, and more than a quarter (27%) are already self-employed.E2 Males, blacks, and Latinos are most inclined toward starting their own business; females are more likely to be interested in starting nonprofits.E3
In 2011, many took the leap. Millennials launched almost 160,000 startups each month, and 29% of all entrepreneurs were 20 to 34 years old.E4
Startups are essential to job creation in the United States. The entrepreneurial mind-set of Millennials could support the economic recovery, helping reverse a declining trend of business startups.E5
Millennials say the ability to get a loan or credit is the biggest challenge to starting a business, with almost two-thirds saying that they do not receive enough support from banks.E2 Another obstacle is the lack of education and resources to run a small business.
Millennials would also like to see Congress make it easier to start a business by providing increased access to education, training, and student loan relief.E2
Observers note another challenge for Millennials is that while they are great at multitasking, it often results in turning clients away because of a lack of engagement. Certain traditional elements of business interactions, particularly revolving around the human element and customer interactions are skills to be developed.
Entrepreneurship curriculum has been added to more than 2,100 U.S. colleges and universities,E6 though more than half the students offered these classes said that they didn’t feel the course work prepared them to start a business.E2 The curriculum has been evolving quickly, trying to develop more relevant offerings reflective of today’s trends. According to Belmont University, 40% or more of the freshmen that come into their entrepreneurship program have already started businesses.E6
The workplace values business ownership and education on an applicant’s resume. Employers recognize the creative, innovative skills that bring an “intrapreneurial” spirit within a firm that keeps their organizations up to date.
Author Donna Fenn’s book on Gen Y Upstarts! suggests this generation approaches entrepreneurship as a way of life. She also believes that starting a business in today’s digital age is cheaper and less risky. She predicts that in 20 years, Millennials will prove to be the most seasoned, experienced generation of entrepreneurial leaders yet.E6
That may be true, especially with the abundant support from parents, teachers, and older entrepreneurs. Members of this generation are also regarded as serial entrepreneurs, who will likely sell their successful businesses or hone their skills on the less successful ones as they go along.
This generation is large and with their numbers come substantial buying power, both through their own increasing earnings as they age and through the financial support of their Baby boomer and Gen X parents. Not only do Millennials contribute to the market directly, but also as vocal consumers and early adopters they influence purchases of others. They are also changing the means and speed by which marketplace information is exchanged. Millennials add content through constant connectedness and the popularity of social media, keeping marketers on their toes. This generation’s connectedness also demands that brands ensure or influence that the user experience is positive. Additionally, this generation will continue to change the marketplace through the blurring of traditional gender roles. Savvy marketers will broaden their reach across gender lines to take advantage of the larger, more diverse potential market for their products.
MARKETPLACE ~ Key Findings
Reports on Millennial annual purchasing power widely range between $125 billion and $890 billion. A more consistent estimate is $200 billion of direct purchasing power and $500 billion of indirect spending, largely due to the influence on the spending of their mostly baby boomer parents.M1 With Millennials’ peak buying power still decades away, marketers would do well to establish relationships with this consumer force.
GR8 WZ 2 rEch gnr8n Y
The biggest lesson when marketing to Millennials is that organizations must know and use social media. As referenced earlier, more than three-quarters of Millennials have created a profile on a social networking site.M3 In an eight-hour workday, people spend approximately one hour on social media sites. This seems like a large percentage of the workday, but it is even larger for Millennials who spend about 1.8 hours on social media sites.M4
The majority of Gen Yers use social media to connect with brands, though most firms still allocate a disproportionate percentage of marketing budgets to nondigital channels.M5 Gen Yers also connect to a brand through affiliation with a cause. This is more important to Gen Y than to previous generations. A brand that shows it cares is attractive to this generation.M1
To be effective, advertising should be placed around engaging content. On average, engagement is higher among Millennials than other generations for television and websites; on a percentage basis, it is greater on the Web than on TV. It appears that Millennials are highly engaged with content they chose to view online and on TV, which amplifies the effectiveness of ads for Millennials.M6
A TWO-WAY STREET
Millennials’ relationship with technology has completely changed their relationships with most everything. With brands and services, what used to be a one-way conversation is now a multifaceted, 24-hour-a-day, seven-day-a-week dialogue between brands and their customers and among their customers. They have the confidence to stand up for what they believe and the confidence, technology, and network to voice their opinions. With Millennials, brands know where they stand, sometimes even minute to minute. According to one survey, 86% of Millennials are willing to share information about their brand preferences online, making it a top personal identifier.M6
Millennials are 2.5 times more likely to be early adopters of technology than are older generations. They are more likely to use the Internet, broadcast thoughts, and contribute content. Millennials stand out when it comes to producing and uploading online content (60%) compared with non-Millennials (20%).M1 In 25% of searches for the top 20 brands, results are links to user-generated content.M8 This has huge implications for brands to become aware of others’ experiences of their product or service and ensure that it is in harmony with their brand strategy.
Tapping into the Millennial generation as they begin their adult lives, as with previous generations, is important for brands hoping to establish lifelong relationships with their customers. This is also important with Millennials because they help set trends through social media. It all comes down to trust for brands. The trust is deeper and more intense with this group, but the greater availability of information can also destroy it faster. Once Millennials lose faith in a brand, it’s nearly impossible to win them back. Keeping positive relationships are critical.M6
Much of the research shows that Millennials are open to new experiences and new brands. They are eager to interact with brands and interested in building relationships with them. They have the self-assurance to stand up for what they believe. It is critical to determine how to get hurried Millennial consumers to spend time developing a relationship with a brand.
With the Internet and social media, the number of sources for information has increased dramatically. When gathering information and making buying decisions, Millennials rely on recommendations from peers and friends more than from experts. They use mobile devices to read user reviews and explore information on social networks. Having grown up with mobile and digital technology as part of their everyday lives, they switch their attention between media platforms 27 times per hour.M9 This tells advertisers that they need to engage Millennials quickly before they lose their attention.
Millennials also seek peer affirmation. Seventy percent of Millennials are more excited about a decision they’ve made when their friends agree, compared with 48% of non-Millennials.M9
All along, Gen Yers have been told that they can do anything they want to do and be anything they want to be. This is proving to be true across genders. For example, the number of stay-at-home fathers in the United States has tripled in the past 10 years up to 154,000,M10 according to the most recent Census (although not all by choice with the recession). Some experts argue that the real figure could actually be in the millions, if the definition is broadened to include dads who work part time while remaining the primary caregivers. Women can control their reproductive health as they advance in their careers, providing more work and family options—with or without a male partner. Meanwhile, the working Millennial male does not have the same experience of having a woman at home to support his career as did the husband of previous eras.
What this means for marketers is that gender distinctions are no longer set in stone. The NFL is targeting women, and ESPN has launched a new website, espnW, targeted toward a female audience. The number of men who are the primary household grocery shopper increased to 31% in 2011, up from 14% in 1985.M11 Some estimates are even higher. A nationwide survey of 1,000 fathers said that 51% were the primary grocery shoppers in their household.M11 Marketers should take advantage of a broader market across genders with Millennials and create appropriate content.
A study shows that the biggest objective for young adults today, both male and female, is happiness.M12 This is an important shift: It appears men and women are moving away from what used to be the be-all and end-all—money and power—in favor of love and friendship. It will be noteworthy to see how this evolution affects this and future generations.
PROFESSIONAL ASSOCIATIONS SUMMARY
There has been a recent uptick in professional association membership, reversing an overall downward trend. Associations have been exploring ways to become more relevant, particularly to the Millennial generation that considers traditional association services not as necessary with the advent of the Internet and social media. Economic reasons due to the recession also influence their membership decisions. As in other areas of their lives, Millennials expect timely, meaningful, and relevant communications and programs from the organizations they chose to join.
PROFESSIONAL ASSOCIATIONS ~ Key Findings
DOWN (AND MAYBE BACK UP?) MARKET
Many professional membership organizations and associations had been experiencing overall declining membership, but recently have seen an uptick in membership. Research shows an upward trend with 36% of responding organizations showing an increase in membership in 2010; 49%, in 2011; and 52%, in 2012. Many member-based organizations showed an unchanged level or decline in membership over this time frame, with 62% unchanged or declined in membership in 2010, 50% unchanged or declined in membership in 2011, and 45% unchanged or declined in membership in 2012.P1
Key to maintaining and increasing membership in associations is to both renew existing members and attract new members. The percentage of organizations with declining renewal rates has also recently trended down: In 2009, 31% of associations reported that renewal rates for their organization had declined; in 2010, 44%; in 2011, 24%; and in 2012, 22%.P1
Specifically, two of the largest associations in the United States have shown overall declining memberships and are considering ways to reverse this trend.
The American Bar Association (ABA) has seen a decline in membership between 2,000 and 4,000 members per year since 2008, when membership stood at 408,000. ABA membership isn’t growing at the same rate as the profession, according to former ABA President Carolyn Lamm.P2 While the ABA expects membership to increase as the economy improves, Patricia Refo, chairwoman of the ABA’s standing committee on membership, says that it also realizes that it must appeal more to younger lawyers and is working on “an aggressive social media component to promote membership and is constantly looking for new channels.”P3
The American Medical Association’s 2011 annual report indicates that except for 1 of the last 11 years of decreasing membership, they have experienced an increase of 1,000 new members to bring total to 217,000. This is still lower than the 2007 membership of 241,000, which includes 8,577 free memberships given to first-year residents who had been student members the previous year.P4
REDEFINE VALUE PROPOSITION?
The primary responsibilities of associations and the services they provide have historically included industry research (71%), ongoing education opportunities, and accreditation (95%), publishing of periodicals (62%), legislative lobbying (40%), and political action committees (35%). Percentages are based on the number of associations that provide this service.P5
In a 2012 study, the primary reason association executives gave as to why members join associations continues to be networking (22%), access to specialized and current information (12%), and advocacy (12%).P1
With the advent of the Internet and social media, people and organizations have the means for doing their own research and sharing information and have vehicles for organizing around social and political issues. Millennials (and increasingly other generations) use Facebook, Twitter, and other tools to self-organize and participate in causes they care about. They simply are not as interested in joining established member-based organizations.P6
This is evidenced by the continued downward trend since 2009 in networking and access to specialized and current information regarding the reasons people join associations. This contrasts with the upward trend in advocacy and continuing education as the reasons individuals join associations.P1
Associations with more than 5,000 members report what their greatest challenges are attracting and keeping young members.P1 Going forward, associations may need to retool their offerings to attract members. One example is a program created by the Minneapolis Regional Chamber called Emerging Leaders. It hosts six events per year and monthly round tables for younger members with content of interest to this group and leadership opportunities. It has also enhanced its online presence in response to what this generation knows best.P7
For member-based organizations (as well as for companies and other organizations), the complexity of managing communications and the speed in which information is available are increasing. With the addition of social media (e.g., social networks, blogs, video sharing, and online ads) to mainstream media communications methods (e.g., websites, email, and direct mail), integrating messaging and content is a challenge.P6 Millennials have little patience for the speed to which things get done and may not see the value in becoming a member of what they see as inefficient organizations.P8
A NOTE ON THE MILLENNIAL DONOR
In the area of fundraising, Millennial donors seem to blend their preference for technology with a desire for personal, traditional giving requests. They use online tools to make their donations, but they need to trust the organizations to which they’re donating and feel that they have a compelling mission or cause. Millennials tend to give smaller donations to a number of organizations versus fewer larger donations and tend to give one time for a specific cause or event versus annually.P9 One study found that 20-somethings donated on average to 3.6 different groups.P10
This generation experiences a paradoxical world that is both expanded and shrunk. Technology has blurred borders all within an accessible connected generation. The lines between work and life are ill-defined in a literal 24/7 world—further motivating Millenials toward work-life balance. The workday is no longer 9 to 5.
Intergenerational conflicts can be most noticeable in the workplace. Ideologies and cultures clash, making “other” people harder to understand. It is helpful to know that Millennials work best with clear guidelines, frequent and immediate feedback, context, clarity and independence. They prefer to work in teams and make group decisions. They do not deal well with ambiguity and slow processes. They value trust and transparency.
The corporate ladder has become more of a career lattice, with Millennials often preferring job rotation to a more time-demanding job promotion. The most creative programs use the best talents of each generation, with an end benefit of improved understanding and communication. Improved working relationships also increase productivity and allow mutual knowledge transfer. Welcoming this generation into the workforce will take effort from managers. The benefits will be plentiful, as the delivered needs of this generation will bring out the best talents in each employee.
WORKPLACE ~ Key Findings
ROOM FOR MILLENNIALS
With positivity and optimism, 80 million Millennials have begun entering the world of work, and other generations are taking notice. The recession and globalization influence this workplace as do changes in the composition and size of the population, mostly due to slower population growth, an aging workforce, and immigration. The United States is also experiencing an increase in minorities, particularly Asian and Hispanic populations.W1
Cyclical factors are also affecting youth labor force participation. In weak job markets, the young adult workforce is usually the last to be hired and first to be fired. In down markets, when jobs are harder to find, many Millennials make the choice to stay in school, lowering the participation rate.W1
The recent trend of companies to outsource some of traditional entry-level jobs may also be shifting the types of jobs offered, affecting employment rates for younger, less experienced candidates.W2 As well, there is more competition from more experienced workers for those companies that are hiring. More than half of baby boomers nearing retirement have delayed doing so, making it harder to find space for new workers. W3Once Millennials understand and experience firsthand the severely restricted job market, they are forced to compromise their anticipation of landing that perfect job.
A weakened job market can lead to entrants taking jobs that are not a good match, usually ones offering lower average wages, especially at smaller firms. Wage losses can amount to about 9% of annual earning at first.W4 Research suggests that even after recovery, college graduates who enter the workforce during a weak economy will continue to experience a relative wage loss for at least 15 more years.W5
All agree it’s much harder to be a young adult today than it was even just a generation ago. The defining moment of the recession hit during a vulnerable life stage. More than a third of young adults admit to being distracted on the job or having taken time off because of personal financial issues.W6 Many are taking any job to pay their bills. As noted earlier, for 25 – 29 year olds, 34% have boomeranged back to living with their parentsand perhaps have taken an unpaid job to gain work experience. They are postponing marriage and family.W7
Total Civilian labor force (2012 and 2020 projected) Unemployment Rate
2012 2012 2020
Total level 162,269,000 % distribution % distribution
16 – 24 24,377,000 15% 11.2%
25 – 34 35,406,000 21.8 22.2
35 – 44 34,434,000 21.2 21.4
45 – 54 37,026,000 22.8 20.1
55+ 31,026,000 19.1 25.2
16 to 19 ………….. 24.6%
20 to 24 ………….. 12.9
25 to 34 …………… 8.2
35 to 44 …………… 6.8
45 to 54 …………… 6.4
Total projected for 2020….5.2%
Bureau of Labor Statistics, 2010, 2012
VALUE OF A COLLEGE DEGREE
Higher education is appearing essential for economic security, as more and more jobs are requiring postsecondary education.W11 Only workers with a bachelor’s degree experienced an increase in earnings over the last generation.
The median earnings for young women with at least a bachelor’s degree rose 20% over the last 30 years, evidence of the advancement of women in the workplace. Millennial women fare better than their mothers did at the beginning of their careers, though their salaries still lag behind those of their male counterparts.W8
Also, the erosion of the union movement makes it is more difficult for those with blue collar jobs to rise to middle class. Males with high school diplomas in 2010 actually made less money than their counterparts in 1980: $30,000 versus $39,750 in annual salary adjusted for inflation.W8 Since 2010, just 54% of young adults ages 18 to 24 have been employed, the lowest level since 1948, when the government began keeping track.W13
UNDEREMPLOYED OR UNEMPLOYED
As one might expect, underemployment (people who are either unemployed, inadequately employed or dropped out of the labor market altogether) shows a bleaker picture for Millennials as well as for minorities compared with the total population.
2011 Underemployment Rates*, By Age, Race, and EthnicityW20
White only, non-Hispanic
Black only, non-Hispanic
Asian only, non-Hispanic
Hispanic, any race
18 – 24
25 – 34
35 and older
Despite the underemployment statistics, minority Millennials feel more optimistic than whites. Only 12% of whites believe that their generation would be better off than their parents, versus 31% of African-Americans and 36% of Latinos .W8
FLEXIBILITY AND SECURITY
More than half of Millennials (56%) agreed that a quality benefits package influences their choice of employers, and 63% say that benefits are an important reason in staying with an employer.W6 While managers believe Millennials put the highest priority on salary,W17 research indicates salary has become a threshold issue for this generation of workers.
Economic conditions have shifted young workers’ attitudes toward employee benefits. More than four out of five indicate a preference for financial guarantees over greater risks. This makes income protection benefits more important, not traditionally valued by the young worker. They look for stable, even if it means lower, returns more than older workers.W6
More than half of Millennials (56%) prefer benefits they can choose, and 62% are willing to bear most of the cost, rather than lose a benefit. In addition to health, other benefits of interest are auto and home insurance as well as dental, vision, life, and disability insurance. W6 Other benefits preferred by Millennials are paid vacation time, retirement savings plans, and a flexible work schedule. They also look for interesting and challenging work, personal development, a custom career plan, and an organization that reflects their values.
FOR WORK-LIFE BALANCE
Gen Xers tried to achieve work-life balance; Millennials demand it. At almost twice the size of Gen X, Millennials may just get it with three out of four saying that work-life balance drives their career choices. W10 Many organizations have shifted their benefits and environments accordingly. Most notable is Google, the consistent top mention of places Millennials would like to work,W10 which offers many perks and “balance enhancers.”
A FLIGHT RISK?
Millennials expect close relationships and frequent feedback from their managers.W12 They view their managers as coaches or mentors. These bosses—not the corporation—can earn the loyalty of Millennial employees by keeping commitments. Positive relationship with a boss manages Millennial retention risk. The No. 1 reason that this age group leaves a job is directly related to their boss. W6
A Millennial wants an employer that offers a “democratized” nontenured workplace, where authority is earned in a collaborative, casual office. Ideas matter more than experience, and work output is valued more that the time put in.W14 Creative engagements provide value to both Millennials and other generations. For example, initiatives like mentoring programs have had success in both shared learning and employee retention.
In a Sun Microsystems mentoring program, participants had a retention rate 23% higher than nonparticipants, and the mentors had a retention rate 20% higher than nonparticipants, saving Sun an estimated $6.7 million.W15 Sun also found that mentoring programs increased the level of trust in organizational leadership.
Still, more than half of Gen Y workers agree that given the choice, they hope to be working for another employer in 2012, W6 perhaps reflecting their short-term focus and different idea of job and career.
ALTRUISM, VOLUNTEERISM, AND OPTIMISM
Millennial employees who frequently participate in workplace volunteer activities are more likely to feel positive, loyal, and satisfied than those Millennials who rarely or never volunteer, and they are more likely to recommend their company to a friend. Volunteering shows more ambition than altruism, with 51% saying that volunteerism needs to benefit them professionally.W16 More than half of Millennials volunteer, proportional to that of Gen X.
They are an optimistic group. Millennials with fulltime jobs may just be the happiest workers in America. Among Millennials aged 25 to 29 who work full time, 42% say they are “very happy” with their lives. While most say they don’t earn enough money to lead the kind of life they want, they believe they will earn enough in the future. Those not working are also confident they will have enough income in the future.W17
SKILL SET SUPPLY AND DEMAND
Qualities employers want to see in candidates are those considered tried and true. Managers are seeing the desired teamwork, analytical, and computer skills demonstrated by Millennials. Key skills that managers would like to see developed are those around communications, work ethic, initiative, interpersonal, and adaptability. W18
Millennials and their bosses both see necessary growth in areas such as communications skills, as well as the ability to give and receive criticism.W19 Another area for improvement mentioned by managers is enhancing professional workplace etiquette.
A summary of Millennials, told in short story form
Titled “About ‘Jessica’” as it is one of the most popular names given to girls born in the 1980s and 1990s1
Jessica earned her first soccer trophy while she was still in nursery school. The soccer trophies and medals kept on coming, as did the ones for swimming, karate, basketball, Girl Scouts, and debate. She has been encouraged to be anything she wants to be. Because of the almost constant support she receives and her full schedule, she craves lots of attention in the form of praise and feedback. Her baby boomer parents shower her with attention and consult her about what restaurants the family visits and where they will go on vacation.
Jessica has a full collection of Beanie Babies. She and her parents would discuss which were the most coveted ones when they would drive her to school in the morning. Then, her parents would surprise her with these collectibles after purchasing them online, some at hefty prices! They are now neatly stored in her parents’ attic for the time she has a child or house of her own.
Upon college, she expects a return on the investment in her tuition to be a minimum of a 3.6 GPA. Her Gen X+ professors want her to earn it. The transactional perspective on education typical of her generation is a harsh disconnect with her instructors.
Her college’s family engagement center enlightens instructors of this new student philosophy and encourages instructors to provide students more leeway than past cohorts. Professors endeavor to relate to and educate this new student and are humored by the continuing reminders of not using Wikipedia as an annotation source.
Jessica thinks that she will be in the top 20% of graduates in her class. The problem is that 66% of her peers think so too. That expectation later leads to some anxiety and a bit of depression, which concern her parents. They continue to support her and with the school find her a therapist to build up her usual hopefulness.
Jessica has a hard time finding a paying professional job upon graduation and wonders how she will afford her shared apartment and pay her remaining student loan debt. Once her unpaid internship does not result in a job, she moves back in with her parents.
Jessica acts quickly to a text from her friend Michael (the name given to more babies born in the 1980s and 1990s than any other1) that his organization is hiring. Happily, she interviews and receives an offer with a fine starting salary. She verifies with her potential employer that she can still make her Wednesday late afternoon volleyball games and consults with her mom about the offer before accepting.
Her manager, who is 49, appreciates her enthusiasm and energy. Jessica clearly wants to be competent and successful. And while she can manage multiple tasks at once, her manager sees her missing some important information in meetings and wants her to improve her client relationship skills.
Lucky for Jessica, her manager has received training on how to coach his employees, particularly Gen Yers. Jessica has appreciated her manager’s support, and their relationship is positive. Jessica told her parents the company is OK, but her manager is great, so she plans to stay a while. She is enjoying the feeling of stability.
Her manager invests extra time in providing more context, interim goals, and plenty of feedback. The payoff is that Jessica is receptive and very open to developing her skills and is looking forward to her mentoring relationship with a director in another department. The director is also looking forward to a fruitful and informative alliance.
Many of Jessica’s friends are still looking for jobs, so she feels lucky. A few are going back for their master’s degrees. She’d like to increase her education one day as well. She texts her friends about her volleyball win and tweets that her company just launched a great new product and suggests they try it out.
1 Social Security Administration, Top Names (5/14/2012) http://www.ssa.gov/oact/babynames/top5names.html
G1 Pew Research Center (2009) MILLENNIALS Confident. Connected. Open to Change. http://pewresearch.org/pubs/1501/millennials-new-survey-generational-personality-upbeat-open-new-ideas-technology-bound
G3 Taylor, J. (March 2011) Technology: Myth of Multitasking, Psychology Today. http://www.psychologytoday.com/blog/the-power-prime/201103/technology-my…
G4 Ophira, E., Nass, C., Wagner, A. D. (April 1, 2009) Cognitive control in media multitaskers, PNAS (Proceeding for the National Academy of Sciences). http://www.pnas.org/content/106/37/15583.full
G5 Twenge, J. M., Campbell, S. M., Hoffman, B. J. (September 2010) Generational Differences in Work Values: Leisure and Extrinsic Values Increasing, Social and Intrinsic Values Decreasing, Journal of Management. http://brookdalecc.edu/PDFFiles/TLC%20Roundtable/Twenge%2010.pdf
G6 Myers, K. M., Sadaghiani, K. (March 2010) Millennials in the Workplace: A Communication Perspective on Millennials’ Organizational Relationships and Performance, , Journal of Business and Psychology. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2868990
G7 Singer, P.W., Messera, H., Orino, B. (February 2011) D.C.’s New Guard: What Does the Next Generation of American Leaders Think? Brookings Survey Project. http://www.brookings.edu/~/media/research/files/reports/2011/2/young%20leaders%20singer/02_young_leaders_singer.pdf
G8 Child Trends Databank (2009) Children in Poverty. http://www.childtrendsdatabank.org/?q=node/221
G9 Demos, Young Invincibles (December 2011) The State of Young Americans: Economic Barriers to the American Dream. http://www.demos.org/state-of-young-america
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ED3 National Center for Education Statistics (2011) Postsecondary Graduation Rates. http://nces.ed.gov/programs/coe/indicator_pgr.asp
ED4 Julian, T., A., Kominski, R.A. (September 2011) Education and Synthetic Work- Life Earnings Estimates, American Community Survey Reports, ACS-14. U.S. Census Bureau. http://www.census.gov/prod/2011pubs/acs-14.pdf
ED5 Demos, Young Invincibles (December 2011) The State of Young Americans: Economic Barriers to the American Dream. http://www.demos.org/state-of-young-america
ED6 Baum, S., Ma, J. (2011) Trends in College Pricing. The College Board. http://trends.collegeboard.org/downloads/College_Pricing_2011.pdf
ED7 Twenge, J. M. (2009), Generational changes and their impact in the classroom: teaching Generation Me. Medical Education, 43: 398–405. doi: 10.1111/j.1365-2923.2009.03310.x
ED8 Neilson, L., B. (2010) Teaching at Its Best: A Research-Based Resource for College Instructors, Jossey-Bass
ED9 Alexander, C. S., Sysko, J. M. (April 2011) A study of the cognitive determinants of generation Y’s entitlement mentality, Academy of Educational Leadership. http://sbaer.uca.edu/research/allied/2011-Orlando/AEL%20Proceedings%20Sp…
ED10 Price, C. (2009) Why Don’t My Students Think I’m Groovy? http://www.drtomlifvendahl.com/Millennial%20Characturistics.pdf
ED11 Rickes, P., C. (March 2009) Make Way for Millennials! How Today’s Students are Shaping Higher Education Space. Planning for Higher Education. 37(2): 7–17. Society for College and University Planning
ED12 Pryor, J. H., DeAngelo, L., Palucki Blake, L., Hurtado, S., & Tran, S. (2011). The American freshman: National norms fall 2011. Los Angeles: Higher Education Research Institute, UCLA. http://heri.ucla.edu/PDFs/pubs/TFS/Norms/Monographs/TheAmericanFreshman2…
ED13 Wendover, R. (2010) From Textbook to Facebook: How the Millennial Generation is Impacting Today’s Community Colleges, Center for Generational Studies
ED14 Allen, E., I., Seaman, J. (2011) Going the Distance: Online Education in the United States, Babson Survey Group, http://www.onlinelearningsurvey.com/reports/goingthedistance.pdf
ED15 Pew Research Center (2009) MILLENNIALS Confident. Connected. Open to Change. http://pewresearch.org/pubs/1501/millennials-new-survey-generational-personality-upbeat-open-new-ideas-technology-bound
ED16 National Center for Education Statistics( 2011) Table 286. Bachelor’s degrees conferred by degree-granting institutions, by field of study. http://nces.ed.gov/programs/digest/d11/tables/dt11_286.asp
ED17 Partnership For Public Service And The National Association Of Colleges and Employers (February 2012) Federal Leaders Face Challenges Attracting Top College Graduates to Government Service http://ourpublicservice.org/OPS/publications/viewcontentdetails.php?id=170
E1 U.S. Small Business Administration (2012) FY 2012 Congressional Budget Justification. http://www.sba.gov/sites/default/files/legacy/foundation/FINAL%20FY%2020…
E2 Buzz Marketing Group and the Young Entrepreneur Council (2011) 2011 Youth Entrepreneurship Survey
E3 Harris Interactive (2010) Youth Pulse 2010 Kauffman Foundation Custom Report http://www.kauffman.org/uploadedFiles/youth_eship_report_2010.pdf
E4 Ewing Marion Kauffman Foundation and Young Invincibles (2011) Young Invincibles Policy Briefing. http://www.kauffman.org/newsroom/millennials-want-to-start-companies-when-economy-rebounds-poll-says.aspx
E5 Haltiwanger, J., Jarmin, R., Miranda, J. (May 2012) Business Dynamics Statistics Briefing: Where Have All the Young Firms Gone? The Business Dynamics Statistics (BDS) is a product of the U.S. Census Bureau. http://www.kauffman.org/uploadedfiles/bds_2012.pdf
E6 Donna Fenn (2009) Upstarts! How GenY Entrepreneurs are Rocking the World of Business. McGraw Hill.
M1 Barkley, SMG, Boston Consulting Group (September 2011) American Millennials: Deciphering the Enigma Generation. http://blog-barkleyus-com.s3.amazonaws.com/wp-content/uploads/2011/09/Ba…
M2 Met Life Mature Market Institute (2009) Demographic Profile American Baby boomers
M3 Pew Research Center (2009) MILLENNIALS Confident. Connected. Open to Change. http://pewresearch.org/pubs/1501/millennials-new-survey-generational-personality-upbeat-open-new-ideas-technology-bound
M4 Ott, Adrian (November 2010) How Social Media Has Changed the Workplace (Study), Fast Company. http://www.fastcompany.com/1701850/how-social-media-has-changed-the-work…
M5 Galloway, Scott (December 2010) Gen Y Affluents Media Survey, L2 Think Tank. www.l2thinktank.com/genyaffluents/GenYAffluents.pdf
M6 comScore ( January 2012) Next Generation Strategies for Advertising to Millennials. http://www.comscore.com/Press_Events/Press_Releases/2012/1/comScore_Releases_Report_Next_Generation_Strategies_for_Advertising_to_Millennials
M7 Edelman/StrategyOne, March, 2010, The 8095 Exchange. http://www.edelman.com/insights/special/8095/8095whitepaper.pdf
M8 socialmediatoday (April 2010) Brand Managers: Think You’re in Control? Think Again. http://socialmediatoday.com/SMC/187924
M9 Innerscope Research, Time Inc. (April 2012) A Biometric Day in the Life. http://www.timeinc.com/pressroom/detail.php?id=releases/time_inc_study_digital_natives.php
M10 U.S. Census Bureau (September 2011) Source: U.S. Census Bureau, “Families and Living Arrangements, Table SHP-1. Parents and Children in Stay-At-Home Parent Family Groups
M11 Yahoo!, DB5 and Hunter (2011) Digital Dads: I’m Not a Subsegment. http://advertising.yahoo.com/article/digital-dads-im-not-a-subsegment.html
M12 Euro RSCG Worldwide (2010) Prosumer Report, Gender Shift: Are Women the New Men? http://www.prosumer-report.com/gender/wp-content/uploads/2010/12/GenderShift_Final.pdf
Sources—Professional Associations section
P1 Marketing General Incorporated (2012) 2012 Membership Marketing Benchmark Report. http://www.marketinggeneral.com/resources/benchmark-report/
P2 Bodine, Larry (October 2010) ABA Hires Consultant to be First Chief Marketing Officer, , Larry Bodine Law Marketing Blog. http://blog.larrybodine.com/2010/10/articles/current-affairs/aba-hires-consultant-to-be-first-chief-marketing-officer/
P3 Blumenthal, Jeff (March 2011) Decline in Bar Association Membership, Philadelphia Business Journal http://www.bizjournals.com/philadelphia/print-edition/2011/03/25/decline…
P4 Robeznieks, Andis, (March 2012)AMA Membership nudges up after three years of decline, Modern Physician.com.
P5 Highbeam Business (2012) Professional Membership Organizations Industry Report. http://business.highbeam.com/industry-reports/business/professional-memb…
P6 Monitor Institute (April 2011) Disruption: Evolving Models of Engagement and Support – A National Study of Member-based Advocacy Organizations. http://www.monitorinstitute.com/downloads/Disruption_report_(annotated_slides).pdf
P7 Proctor, Kristina, (September 2009) Gen Y is changing professional associations and companies, Minneapolis Generation Y Examiner. http://www.examiner.com/article/gen-y-is-changing-professional-associati…
P8 Strategic Content Solutions (December 2011) Gen Y is Here, is Your Association Greeting Them?. http://www.scsbyavmg.com/2011/12/22/gen-y-is-here-is-your-association-greeting-them-2/
P9 Johnson Grossnickle Associates (Achieve 2011) Millennial Donors Report 2011. http://millennialdonors.com/wp-content/uploads/2011/04/MD11_Report1.pdf
P10 Convio, Edge Research, Sea Change Strategies (May 2010) Sleeping with the Cellphone: The 20-Something Donor. http://philanthropy.com/blogs/social-philanthropy/sleeping-with-the-cellphone-the-20-something-donor/23709
W1 U.S. Department of Labor/U.S. Bureau of Labor (August 2011) Statistics Labor Force Characteristics by Race and Ethnicity. http://www.kenan-flagler.unc.edu/executive-development/custom-programs/~…
W2 Levenson A., R. (November 2009) Millennials And The World Of Work: An Economist’s Perspective, Center For Effective Organizations Marshall School Of Business, University Of Southern California. http://ceo.usc.edu/pdf/G09-13.pdf
W3 APQC, (2010) Work Force Age Matters. http://www.apqc.org/knowledge-base/download/31772/a%3A1%3A%7Bi%3A1%3Bs%3…
W4 Matt Nesvisky (July 16, 2012) The Career Effects Of Graduating In A Recession, National Bureau of Economic Research. http://www.nber.org/digest/nov06/w12159.html
W5 Kahn, L. B. (Aug. 13, 2009) The Long-Term Labor Market Consequences of Graduating from College in a Bad Economy, working paper, Yale School of Management. http://mba.yale.edu/faculty/pdf/kahn_longtermlabor.pdf
W6 MetLife (2010) The 10th MetLife Annual Study of Employee Benefits Trends. http://www.metlife.com/assets/institutional/services/insights-and-tools/…
W7 Taylor, P., Parker, K., Kochlar, R. et al (February 9, 2012) Young, underemployed and optimistic. Coming of age, slowly, in a tough economy. Pew Social & Demographic Trends. Washington: DC. http://www.pewsocialtrends.org/files/2012/02/young-underemployed-and-opt…
W8 Demos, Young Invincibles (December 2011) The State of Young Americans: Economic Barriers to the American Dream. http://www.demos.org/state-of-young-america
W9 Censky, Annalyn (December 2011) Are you better off than mom and dad? cnn money http://money.cnn.com/2011/12/12/news/economy/american_dream_women/e
W10 Twenge, J. M ., Campbell, S., M., Hoffman,B., J., Lance, C., E. (2010) Generational differences in work values: A review of the empirical evidence. Journal of Management.
W11 Center on Education and the Workforce, Georgetown University (2010) Help Wanted: Projections of Jobs and Education Requirements Through 2018. Carnevale, A., P., Smith, N., Strohl, J.
W12 Myers, K. K., & Sadaghiani, K. (2010). Millennials in the workplace: A communication perspective on Millennials’ organizational relationships and performance. Journal of Business & Psychology, 25, 225-238. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2868990/
W13 Pew Research Center Pew Social & Demographic Trends (February 2012) Underemployed and Optimistic Coming of Age Slowly in a Tough Economy. http://www.pewsocialtrends.org/2012/02/09/young-underemployed-and-optimistic/
W14 Millennial Inc., Mr Youth, Intrepid, (2010) What your company will look like when Millennials call the shots. http://www.millennialinc.com/Millennial_Inc_PRINTPDF.pdf
W15 Nekuda, J. (August 11, 2011) What Millennials Want, Bellevue University, Human Capital Lab. http://www.humancapitallab.org/blog/?p=256
W16 Deloitte Development (2011) Deloitte Volunteer impact Survey. http://www.deloitte.com/assets/Dcom-UnitedStates/Local%20Assets/Documents/us_2011DeloitteVolunteerIMPACTSurvey_ExecutiveSummary_060311.pdf
W17 Pew Research Center (February 24, 2010) MILLENNIALS Confident. Connected. Open to Change. http://pewresearch.org/pubs/1501/millennials-new-survey-generational-personality-upbeat-open-new-ideas-technology-bound
W18 NACE (February 2012) Federal leaders Face challenges attracting top college graduates to government service, Partnership For Public Service And The National Association Of Colleges And Employers Issue Brief.
W19 Levit, A, Licina, S, (2011) How the Recession Shaped Millennial and Hiring Manager Attitudes about Millennials’ Future Careers, Career Advisory Board http://newsroom.devry.edu/images/20004/Future%20of%20Millennial%20Career…
W20 Table compiled and prepared by Catherine Reutschlin, retrieved from: Reutschlin, Catherine (February 2012) The What Unemployment Rates Don’t Tell Us About Millennials’ Jobs Woes, policymic Next Generation News and Politics. http://www.policymic.com/articles/4047/what-unemployment-rates-don-t-tell-us-about-millennials-jobs-woes
PDF icon MillennialGeneration.pdf
Minh-Chau Truong – 703-535-6420 – Specialist E-Learning System Administrator firstname.lastname@example.org Society for Human Resources Management – 40 years – 1948 E-Learning started ? Couple of different options Membership gives access to dbase of information as an HR Professional Certification – HRCI – Human Resources Certification Institute – Standard and Passing Exam When they started coming out with more products Learning System comes through a Vendor Provide licenses – Sold them a user license If you are a member – for learning system – $695 for member and $870 for non member for certification preparation learning system. $300 for member and $400 for non-member HRCI and SHRM split HRCI doesn’t have a learning system anymore – Exam structure and scoring system is different and they are closer to $500 SHRM exams scored differently – like grading in schools and semesters – situational based system – how would you apply it? HRCI had an exam that if you got one or two wrong – you missed it Different sets of certification systems Use the same partner – The Holmes Corporation – Info@holmescorp.arp Create items and ship materials – customer service – ship books from their location SHRM E-Learning – we produce some and some partner content Webcasts or items we record and in person virtual seminars are not technically part of e-learning system Have their own platform – not so sure Docebo – this is their partner A lot they can adjust for their own content If you have subscription E-Learning library subscription Workplace Harassment or Library I can go through Learning System is specifically for Certification Can purchase items in bulk – agreement with SHRM or Holmes 1000 licenses for Workplace Harassment – Corporate purchase and in bulk and then they get link and it is good for 1000 people. Per license – member and non-member Corporate administrator gets metrics to see completion and only per company For individual courses – ala carte – ones you really need to have. Workplace Harassment = these have been more steady purchase You could purchase directly through there. When they were more popular – made them separate. Docebo hosts the website E-Learning Library – non individual lesson Older Product – OnDemand – couldn’t go to conference – you purchase recorded version and the library. 500 sessions over 40 years – speaker with powerpoint – mobile app to download and take notes You see powerpoint and hear the voice. You do not even see the speaker or the audience. Currently have 500 and will maintain 500. Broken down by year and conference. E-learning library subscription – $229 for members and $249 for non-members Search Bar and other filters How many members? Over 275K worldwide members based in Virginia. SHRM India and SHRM China have a separate member base. Do not have corporate memberships. Offer corporate discounts but this is about individual professional development. Profile includes membership history and purchases. Launched officially today – don’t have metrics. Certification includes accreditation process and it is very long and we are going through it. HRCI was not accredited for a long time and within the last ten years they got it. We were using another system before – Cornerstone – the feedback was not good – not very user friendly. Biggest complaint – log in and still not find what you are looking for. Not an intuitive system. Website did not have the flow. The most common question – couldn’t track progress of users and print out certificates. How long using Docebo – purchased – users really liked – very easy to use Subscription is brand new – bigger better product of OnDemand – access for 6 months for $149 if you went to conference. If you did not go it was between $500 and $600. Certification preparation – we keep separate – different website. If you are already certified and need re-certification In the learning system – go through key words – SHRM Store – early career and mid-career SHRM Store – ultimately combine into one easy place to purchase SHRM Store – almost everything but exam registration Put them all in one cart – seminar registration/e-learning and book – it all goes to one place. E-learning Apart from contract – webinars and smaller items – instructor for seminars or speak at webinar or speak at conference – Contracts have agreements with pay structures. Webcasts have live airing and offer it as a free membership benefit. Membership is $190 per year Just go in and buy individual course without member – Depends on course how much we charge Compliance and ethics courses – $40 Benefits Training – Between $60 and $300 for courses Single purchase courses are not in library These single purchase courses not in conference library. Compliance – Yes Building Knowledge – Benefits Content Need to buy this ala carte: Workplace Harassment Can be in library: SMLA – Healthcare Laws – medical leave All of courses have quizzes – certificate of achievement – have for e-learning library For ala-carte – a lot have video and quizzes mixed. If it is a course through a partner – they will do this. 1. Ethics & Compliance – 2. Benefits – 3. J1 Visa – Partners have actual content and got courses approved. What it looks and feels like is their call. We have dollar amounts we get and the partner gets the dollars. Haven’t done bundling outside of Certification Preparation How many staff for e-learning – 3 full time and other departments that work on it. Have Spanish for some and not for all. They have text that can be translated but not video. How many were accessing system? With previous Cornerstone system- it didn’t tell us whether member and non-member. Both systems run reports. Where are they in courses and when? Biz Case Justification – Demand for system How many users are in new system? Average number courses of taking Compliance Certification vs Knowledge Building courses? e-learning convention in the fall – send someone to this. Better steps. Davex.
They will run on any LMS that supports SCORM and almost every company already has this.
For big companies – they still want to use outsourced LMS so they don’t deal with internal IT/Learning Dev/Etc
Udacity/Udemy – Buy LMS or pay per transaction
Giving platform to serve courses as it has to be designed – technical people to do design on top of it
Moodle – shareware product that needs designers and add any features – building our reminder engine/ building graphical metrics dashboard /analytics
Building quizzes and games are in the course – Video is expensive – have something to show in 30 to 60 days. Administrator is in the LMS.
Investment of $100K
Here is all the different libraries –
Within the libraries – here are the courses
Here is the content for the courses
Storyboard for Courses which includes all the elements – here is video/slide/interaction/text
More interactivity and video, the higher the cost
One custom code of conduct course is 50K
If they are giving us a lot of content and we are sure we can use it – gets cheaper
Cull through the course content
Percentage of all the sales
If I sell it, get higher percentage – if Software Provider sells then they give me
o Business model
§ The have content, and thinks they have licensing to it
§ 394 pieces of content – marketing
o Board of Directors and Advisory Board
o Sustainable Brands – CEO
o Questions we would like to know
§ Tiered memberships and costs
· Bronze – $15,000/yr (18)
· Silver – $25,000 (29)
· Gold- $33,000 (15)
· Platinum – $50,000 (1)
· Not based on size of company
· 63 total companies
· $75,000 each sale times total addressable $4,725,000
· $10,000 for 1 library
· 20% market penetration – $120,000/yr
· How many in each?
§ Total Revenue – $25M
o Types of Pitch
§ Cost of Development vs Cost to Company/Individual
§ either gives them to members, discounts to members, gives a piece to members, how to price for non-members. They have Tier’s members.
§ How to handle companies vs. individuals
o Example pitch
§ Cost to Companies
· Discount based on Tier
· Value of One Library, example Marketing
o In Marketing about 7 courses
o Each about 30 min to 90 min
o Value of a Library is $20/user based total #employees
§ Bonnie Cost
· Minimum $10,000 per course
· Total Cost = $70,000
§ Cost to Sustainable Brands
· We build marketing library
· We will have royalty free access to any of your materials
· Your cost be member will be 20% of Retail
· We can sell it to anybody else, with SB endorsement and give them 10% of revenues generated
· Co-marketing agreement – put me on their website
Almost all of them are doing a third party.
None of them are bringing it in house
Don’t want to become a software company
They find a vendor
No sunk in costs – they keep $
Sunk in costs obviously share the risk
Rich multi-media course – 25K per course – you can sell it over and over again
One hour course is 35 to 60K
Build a library with 7 hours of marketing on LMS and can license for up to 63 companies – license alone would cost more
LMS charges $10 per user per year – If you have 100,000 employees – it costs
Thompson Reuters just licensed Cornerstone for 2M
Build all storyboards with templates
Get a company and give them all content and they build it
If all courses use similar game – then you get economies of scale
With a lot less – it becomes 10K
The more we get – the less charge for members
200K is minimum investment
Royalty of 10%
These could be negotiated
I have been continuing to focus on setting up meetings with different entities and figuring out best next steps for SB e-learning system. Hoping this week is more about business models. Been on with Software Provider who is building a system for Sexual Harassment for companies and they are giving me some good ideas.
Finished it today. It was a great experience. I would love to pick up all the reflections and move them into my blog. I will do that someday. Thank you BILL!!!
1.Appreciation Of Beauty & Excellence
Noticing and appreciating beauty, excellence, and/or skilled performance in various domains of life, from nature to art to mathematics to science to everyday experience.
Taking an interest in ongoing experience for its own sake; finding subjects and topics fascinating; exploring and discovering.
Being aware of and thankful for the good things that happen; taking time to express thanks.
Expecting the best in the future and working to achieve it; believing that a good future is something that can be brought about.
Not shrinking from threat, challenge, difficulty, or pain; speaking up for what’s right even if there’s opposition; acting on convictions even if unpopular; includes physical bravery but is not limited to it.
Forgiving those who have done wrong; accepting others’ shortcomings; giving people a second chance; not being vengeful.
Being able to provide wise counsel to others; having ways of looking at the world that make sense to oneself/others.
Approaching life with excitement and energy; not doing things halfway or halfheartedly; living life as an adventure; feeling alive and activated.
Thinking of novel and productive ways to conceptualize and do things; includes artistic achievement but is not limited to it.
Having coherent beliefs about the higher purpose and meaning of the universe; knowing where one fits within the larger scheme; having beliefs about the meaning of life that shape conduct and provide comfort.
Speaking the truth but more broadly presenting oneself in a genuine way and acting in a sincere way; being without pretense; taking responsibility for one’s feelings and actions.
Working well as a member of a group or team; being loyal to the group; doing one’s share.
Treating all people the same according to notions of fairness and justice; not letting feelings bias decisions about others; giving everyone a fair chance.
Thinking things through and examining them from all sides; not jumping to conclusions; being able to change one’s mind in light of evidence; weighing all evidence fairly.
Doing favors and good deeds for others; helping them; taking care of them.
Being aware of the motives/feelings of others and oneself; knowing what to do to fit into different social situations; knowing what makes other people tick.
Valuing close relations with others, in particular those in which sharing & caring are reciprocated; being close to people.
18.Love Of Learning
Mastering new skills, topics, and bodies of knowledge, whether on one’s own or formally; related to the strength of curiosity but goes beyond it to describe the tendency to add systematically to what one knows.
Encouraging a group of which one is a member to get things done and at the same time maintain good relations within the group; organizing group activities and seeing that they happen.
Being careful about one’s choices; not taking undue risks; not saying or doing things that might later be regretted.
Finishing what one starts; persevering in a course of action in spite of obstacles; “getting it out the door”; taking pleasure in completing tasks.
Liking to laugh and tease; bringing smiles to other people; seeing the light side; making (not necessarily telling) jokes.
Regulating what one feels and does; being disciplined; controlling one’s appetites and emotions.
Letting one’s accomplishments speak for themselves; not regarding oneself as more special than one is.
March 21, 2016
When I was doing my SuperBetter work and mediations, I was thinking a lot about magic, dreaming, reaching for the stars and making a wish. I looked for stuff on the web about making a wish and found this. I love, love, love it!!!
A Magical Mind
When we wish for something our consciousness opens to receiving it like a flower unfolding its petals to receive a bee.
From blowing dandelion seeds into the air to throwing a penny into a fountain, we have all felt inspired to make a wish, to whisper our secret desires into the ears of the universe and wait for signs that we have been heard. Some wishes come true while others remain ethereal visions that either stay with us or fade like a star in the light of morning. Whether they come true or not, wishes are important missives, expressing our heart‚s desire as well as our intention to create something new in our lives. When we wish for something, our consciousness opens to receiving it, like a flower unfolding its petals to receive a bee.
There is something innocent and magical about making a wish, something that recalls the energy of childhood. Wishing is not about formulating a plan and following it step by step to attain a goal, which is the realm of adulthood. Wishing is more like a playful volley across the universe, an invitation to play. Waiting for the response is an integral part of the process. Wishing inspires an innocent opening to the possibility of magic as we wait to see if the invisible realm will bring our wish to life. This opening is a beautiful gesture in and of itself, regardless of the outcome. We place ourselves in a magical mind, and this mind is arguably as wonderful as the fulfillment of our wish itself.
In our straightforward, action-oriented society, we may tend to dismiss the power of this seemingly passive process, yet the power of a wish is well known, hence the cautionary phrase, „Be careful what you wish for.‰ If you have given up wishing in favor of more adult pursuits, you might want to bring its magic back into your life. The next time you see the first star of the evening, or find yourself in front of a birthday cake covered in flaming candles, give yourself the gift of the magical realm that you knew so well as a child˜close your eyes, open your mind, and make your wish.